Last Updated: May 19, 2026
Soexas VPN ("the App", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
We do not log, record, or store your browsing activity, connection timestamps, DNS queries, IP addresses, or any information about the content of your traffic while connected to our VPN service.
We may collect information that you voluntarily provide to us when you:
When you use the App, we may automatically collect certain information:
| Data Type | Purpose | Retention |
|---|---|---|
| Device model & OS version | App compatibility and troubleshooting | During active account |
| App version | Version update notifications | During active account |
| Language preference | Localized content delivery | During active account |
| Subscription status | Service access management | During active account |
| Aggregated bandwidth usage | Server capacity planning | Anonymized, 30 days |
| Advertising Identifiers (e.g., IDFA, IDFV) & Device Telemetry | Ad attribution, frequency capping, fraud prevention, and ad performance metrics | Subject to third-party ad networks' privacy policies |
We do NOT collect, store, or log any of the following:
We use the information we collect for the following purposes:
The App may request access to your device's camera and photo library for the sole purpose of enabling you to send photos and images through our in-app customer support feature. Specifically:
Photos and images are transmitted solely for customer support purposes and are not used for any other purpose. You may deny these permissions; the App will continue to function without camera or photo library access, but you will not be able to send images to customer support.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
We implement industry-standard security measures to protect your information, including:
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
The App is not intended for use by children under the age of 17. We do not knowingly collect personal information from children under 17. If we become aware that we have collected personal information from a child under 17, we will take steps to delete such information promptly. If you believe that we have inadvertently collected information from a child under 17, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.
The App may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.
Additionally, our free service plans may display advertisements provided by third-party advertising partners (such as Google AdMob, Pangle, or similar ad networks). To deliver these advertisements, our partners may integrate Software Development Kits (SDKs) into the App. These SDKs may automatically collect certain device and diagnostic telemetry, including but not limited to:
This collected data is handled solely by these third-party platforms in accordance with their respective privacy policies. It is used strictly to display non-intrusive advertisements, enforce frequency caps (ensuring you do not see the same ad repeatedly), detect click fraud, and evaluate ad campaign efficacy. We do not store or access your IDFA or associated ad profile on our own servers.
How to Limit Ad Tracking on iOS: You are in control of your privacy. If you wish to limit personalized ad tracking, you can go to your iOS device's Settings -> Privacy & Security -> Tracking and toggle off "Allow Apps to Request to Track," or revoke tracking permissions individually for Soexas VPN. Even with tracking disabled, you will still see ads in the free version, but they will be less relevant to your interests.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal bases for processing your personal information include:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to all privacy-related inquiries within 30 days.